Get Cancellation & Refund

luxairtickets is renowned for providing an unparalleled experience to travelers seeking genuine flights and tickets. Our cancellation policy aims to balance the needs of both hosts and guests, ensuring fairness and positive experiences. Guests can cancel their reservations without penalty within a specified timeframe, usually 48 hours after booking. However, as many accommodation providers rely on these reservations, stricter rules may apply closer to the stay date. Guests may face cancellation fees or sacrifice their advance payments in such cases.

This policy safeguards hosts against potential financial losses while encouraging guests to honor their reservations. Our cancellation policy aligns with industry standards while prioritizing a positive guest experience.

We have established specific rules and regulations regarding reservation cancellations. To avoid additional charges, reservations must be canceled within a designated timeframe.

Since uncertain events can occur unexpectedly, cancellation and refund requests are not uncommon. Rest assured, our professionals are here to provide necessary assistance when needed. We recommend reviewing the cancellation policy before making reservations to ensure you are well-informed.

Cancellation

Cancellation requests are not eligible after 24 hours of reservation.
Upon receiving a cancellation request, we will acknowledge it and follow up by telephone.
Please note that we do not accept refund requests after the booking process is completed, as each hotel has its refund policy.
Customers should know that certain reservations are non-refundable, subject to the hotel's policies.
Customers must consult the hotel or service provider's policies regarding refund approvals. If the provider denies the request, Cieloaire will not be liable for providing a refund.

Refund

In addition to a flexible cancellation policy, luxairtickets offers a flexible refund policy. Refund requests will be evaluated based on the terms outlined by the airline and hotel. It's important to note that refunds are not guaranteed, and the refund amount will be electronically transferred to the original account associated with the reservation.

Refunds will not be issued via alternative methods or accounts, and the processing time may vary. Typically, refunds take between 60 and 90 days to process. Please ensure the service charge is refundable within 24 hours of canceling reservations.

Eligibility Criteria for Refund Requests

Customers must meet specific eligibility criteria to request a refund from luxairtickets. Valid proof of purchase, such as a receipt or reservation confirmation, must be provided within the specified timeframe outlined in the terms and conditions.
Refund requests must be supported by valid reasons, such as unforeseen trip cancellations or significant changes in personal circumstances that prevent the use of reserved accommodations.
Reasons such as inconvenience or customer dissatisfaction do not qualify for a refund. Any damages incurred during the stay may result in a deduction from the refunded amount.
Refunds may be subject to processing and administrative charges determined by luxairtickets policies. Adhering to these eligibility criteria is essential when requesting a refund fromluxairtickets.

Refund Processing Time

How long it takes to get a refund from luxairtickets varies depending on the reservation details and the company's rules. Most of the time, refunds are handled 7–14 business days after the cancellation. That being said, this schedule would change if there are delays or problems with the processing.

It could also take longer for the refunded amount to show up in the customer's account, depending on factors like how long banks take to process transactions or if the transaction is international. Customers should call our customer service team and give them all the information about their reservation to get an accurate estimate of when they will get their refund. Our skilled team is committed to providing clear and effective care to process refunds on time.

Exclusions

Our detailed return policy lists what can't be refunded to ensure fairness and clarity for everyone. You will not get your money back if you cancel less than 48 hours before your check-in time.

In addition, if the guest breaks anything during their stay, whether meant to or not, they will lose their right to a refund. Additional services or fees that you pay for during your stay, like parking or vacation taxes, are not refunded.

Individual guests who do anything illegal or break our rules will quickly lose their right to a refund. These exceptions keep things fair regarding trusting each other and ensuring that our sites are run responsibly.

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